Customer Service 24/7

1️⃣ Customer Support Timings

Hamari customer service team following timings mein available hoti hai:

Monday to Saturday: 10:00 AM – 8:00 PM
Sunday: Limited Support / Off Day (Agar applicable ho)

Aap is waqt ke darmiyan WhatsApp, call ya email ke zariye rabta kar sakte hain.

2️⃣ How to Contact Us

Aap humse in channels ke zariye contact kar sakte hain:

WhatsApp / Phone: (Your Number)
Email: (Your Store Email)
Facebook / Instagram Page: (Optional)

Hum try karte hain ke sabhi messages ka jawab 1–12 ghante ke andar de dein.

3️⃣ Customer Support Services We Provide

Hamari team aap ki madad karti hai:

Product information dene mein
Order place karne mein
Order status / tracking update dene mein
Return, refund, ya exchange queries handle karne mein
Payment & delivery related issues solve karne mein
Complaints resolve karne mein
Suggestions & feedback receive karne mein

4️⃣ Response Time

WhatsApp / Messenger: Fast response (1–2 hours)
Email Queries: Same day or next business day
Complaints: 24–48 hours resolution time

5️⃣ Customer Behavior Policy

Hum har customer ko izzat aur respect ke saath deal karte hain, aur isi approach ki ummeed customers se bhi rakhte hain.

Abusive, disrespectful, ya threatening behavior tolerate nahi hota
Aisi situations mein support temporarily block ho sakta hai

6️⃣ Complaint Handling Procedure

Agar kisi product, delivery ya service mein issue ho:

Hume message / email bhejein
Order number + pictures/videos (agar required ho) provide karein
Team complaint ko review karegi
24–48 hours mein resolution provide kiya jayega

7️⃣ Order Updates & Notifications

Customer ko timely updates milte hain:

Order confirmation
Processing status
Dispatch & tracking details
Delay notification (agar koi unexpected issue ho)

8️⃣ Commitment to Quality

Hum har customer ko:

Quick response
Professional dealing
Transparent policies
Fair resolution
Secure & safe shopping experience

provide karne ka wada karte hain.

9️⃣ Feedback & Suggestions

Hum hamesha apni services improve karna chahte hain.
Aap feedback WhatsApp, email, ya social media ke through share kar sakte hain.

🔟 Contact Us

For any customer service support:

WhatsApp / Phone: (Your Number)
Email: (Your Store Email)