1️⃣ Return Eligibility

Aap return tab kar sakte hain agar:

• Product wrong, damaged, ya defective receive hua ho

• Product missing parts ya incomplete ho

• Aapko galat size, color ya variant deliver hua ho

Note:
Change of mind return (pasand na aana) accepted nahi hota — jab tak specifically offer na ho.

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2️⃣ Return Timeframe

• Return request 3–7 days ke andar submit ki jaani chahiye

• 7 days ke baad ki requests accept nahi hoti

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3️⃣ Conditions for Return

Product:

• Unused, unworn, aur original condition mein ho

• Original packaging, tags, aur accessories sath hon

• Proof of purchase (order number, invoice) required hai

Skincare, makeup, intimate items, food supplements etc. hygiene reasons ki wajah se returnable nahi hotay (unless damaged/wrong product delivered).

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4️⃣ Return Process

1. Hume WhatsApp / Email par complaint bhejein

2. Order number + parcel ki pictures / video share karein

3. Hamari team 24–48 hours mein review karegi

4. Approval ke baad courier pickup arrange kiya jayega ya aap self-drop kar sakte hain (depending on location)

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5️⃣ Refund Policy

Refund sirf neeche ki situations mein milta hai:

• Wrong item delivered

• Product damaged or broken received

• Order out of stock ho aur ship na ho saka

Refund Methods

• Bank transfer

• Wallet/store credit

• COD orders ke liye refund bank account mein process hota hai

Note:
Delivery charges non-refundable hote hain (except when mistake is from our side).

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6️⃣ Exchange Policy

Agar size ya color issue ho, aur product available ho to hum exchange provide karte hain.

• Exchange shipping charges customer pay karta hai (unless wrong item delivered).

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7️⃣ Order Cancellation

• Order cancel sirf tab ho sakta hai jab order abhi shipped na hua ho

• Shipped orders cancel nahi hote; unka process return policy ke through hota hai

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8️⃣ Contact for Returns

For any return or refund request:

WhatsApp / Phone: (Your Number)
Email: (Your Email)
Instagram / Facebook: (Store Page Link – optional)

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