1️⃣ Accepted Payment Methods

Hum customers ki sahulat ke liye multiple payment options provide karte hain:

• Cash on Delivery (COD)

• Bank Transfer

• Credit/Debit Card (agar available ho)

• Online Payment Gateways (JazzCash, Easypaisa, Stripe, PayPal etc., agar active hon)

Har method ki availability checkout page par clearly shown hoti hai.

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2️⃣ Cash on Delivery (COD) Policy

• COD sirf selected cities/areas mein available hota hai (courier ke rules ke mutabiq).

• COD orders par extra service charge lag sakta hai (agar courier service lagaye).

• Fake orders se bachne ke liye hum confirmation call/WhatsApp kar sakte hain.

• Incorrect address ya phone number ki wajah se COD order cancel ho sakta hai.

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3️⃣ Online Payments

• Online payments secure, encrypted gateways ke zariye process hoti hain.

• Bank errors, network issues ya payment decline ki zimmedari customer ke bank ki hoti hai.

• Payment successful hone ke baad hi order processing stage mein jata hai.

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4️⃣ Bank Transfer

Agar customer bank transfer choose kare to:

• Payment slip / screenshot share karna zaroori hai.

• Verification ke baad order dispatch hota hai.

• Wrong amount transfer ki zimmedari customer ki hogi.

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5️⃣ Order Verification

Fraud prevention ke liye hum:

• Phone/WhatsApp verification

• Address confirmation

• High-value orders ki advance payment

demand kar sakte hain.

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6️⃣ Payment Security

• Hum customer ke card details ya banking info store nahi karte.

• Sare transactions verified third-party secure gateways se process hote hain.

• Website SSL encrypted hoti hai jisse data safe rehta hai.

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7️⃣ Payment Errors / Failed Transactions

Agar payment error ho to:

• Aapka payment channel (bank/Easypaisa/JazzCash) automatically amount reverse kar deta hai

• Reverse/refund timing unke rules ke mutabiq hoti hai (1–7 business days)

Store is process ko speed up nahi kar sakta kyunki yeh bank side ka mechanism hota hai.

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8️⃣ Refunds Related to Payments

Refunds ka complete procedure hamari Refund & Return Policy ke mutabiq hoga.

• COD refunds bank account transfer ke zariye hotay hain.

• Online payment refunds usi payment method mein jate hain jisse payment ki gayi ho (agar system allow kare).

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9️⃣ Payment Confirmation

• Payment confirm hote hi customer ko SMS/Email/WhatsApp ke through notification milta hai.

• Agar 2–4 ghante mein update na mile to customer support se rabta karein.

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🔟 Contact for Payment Queries

Agar aap payment related koi bhi sawal, issue ya confirmation chahte hain:

Email: (Your Store Email)
Phone / WhatsApp: (Your Number)

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